As a super administrator, you can opt to add users to your community — singly or by bulk. It's important that you know the feedback the user gets after adding, so you can guide the user through the process.

How to Add a User

To add users separately and in succession,

  1. Click [Community] on the left-hand sidebar
  2. Click [Add user(s)] under [Community] on the left-hand sidebar


  1. Fill in the necessary details
  2. Hit Save

Bulk Upload

Use the bulk upload function if there are many users to be added.

To start, click the [Bulk upload] box.


  1. Click the [Choose File] box
  2. Find and open the excel file
  3. Click the [Add users] box

Preparing a Bulk Upload File

Input the names of the users you would like to add in an Excel file with the following columns:

  1. Name
  2. Surname
  3. Email

Note: The first row must contain the column headers. The following columns must be specified.

In case you don't have Microsoft Excel installed, you can use Google Sheets.

Note: Observe the same procedure above.

  1. Click [File] in the header
  2. Select the [Download as] option
  3. Choose [Microsoft Excel (.xlsx)]

Email Feedback

After adding a user, the user gets an email.

To log in, the user must click the [Get started: Update password] box.

The user will be directed to the Log in page. 

The user needs to fill out the form with the credentials he received in the email.

All the user needs to do is:

  1. Copy and paste the password received in the email in the Current Password form.
  2. Supply the New Password and the New Password Confirmation form.
  3. Hit [Change]