Super Administrators Can Moderate All Content
Objectives:
- Learn about moderation
- Learn how to control moderation settings
- Learn the basics of moderation:
- Opportunities
- Opportunities with violated validation rules
- Reports
- Users
- Organisations
- Stories
- Validations
- Learn how moderation affects different types of users
Introduction
Super administrators have the privilege of moderating all contents in the platform. Moderation is important to ensure contents and users are proper, accurate, appropriate, and within the described rules and regulations of the platform. The best practice in moderation, especially when rejecting contents and/or users, is to provide feedback to help improve the submission.
Moderation Settings
Super administrators can manage moderation settings to allow review of submissions in the platform.
You can do this by clicking [Settings] at the left-hand sidebar.
Clicking [Settings] brings you to the Setup Panel.
Then, go to Approval and Moderation under the Usage and Account tab.
The moderation settings can be found in the Approval and Moderation tab.
Set the moderation settings to your preference. It is advisable to allow moderation of all submitted data.
You can follow these settings if you prefer.
Turning on moderation settings enables notifications at the left-hand sidebar for all types of submissions that require moderation.
The numbers are the items in need moderation.
In addition, super administrators receive an email every time a user makes a submission. As a super administrator, you should click the link in the email to inspect the submission. An email is sent to the author of the submission whether the submission was approved, rejected, or given feedback.
Always inspect the submission first before approving it.
Moderating Opportunities
To view every opportunity submission that needs moderation, click [Opportunities] at the left-hand sidebar.
Then, click [Moderation] under [Opportunities] at the left-hand sidebar.
Here, you can approve, reject, edit, or send a message to its author for improvement.
When rejecting a submission, it is best to send a feedback to help the author improve his submission.
When moderating opportunities, you will be alerted to violated validation rules. This means that the type of activity requires the submission of a particular validation form. Validations can have one of the following statuses:
- Not submitted
- Pending review
- Expiring
- Expired
- Rejected
- Valid
If the action required rests on the user/ organisation admin, you can send a message asking them to action the submission of the validation.
If the validation is pending review, you will need to review the submission before moderating the opportunity
Moderating Reports
Reports are made every after the completion of an opportunity. Super administrators approve, reject, edit, or message the community administrators for feedback on the submitted reports.
To see all reports in need of moderation, click [Opportunities] at the left-hand sidebar.
Then, click [Recent Reports] under [Opportunities] at the left-hand sidebar.
Clicking [Recent reports] brings you to the Reports Moderation page.
Here, you can approve, reject, edit, or send a message to its author for improvement.
When rejecting a submission, it is best to send a feedback to help the author improve his submission.
Moderating New Users
People who sign up on the platform are added to the moderation queue.
To view the new users in need of moderation, click [Community] at the left-hand sidebar.
Clicking [Community] brings you to the Community Leaderboard page.
Then, click [Moderation] under [Community] at the left-hand sidebar.
Clicking [Moderation] brings you to the Users Moderation page.
Inspect the user's profile by clicking the name of the user.
Clicking the name of the user brings you to the User Profile page.
Ensure there is no missing key information (ID numbers, email address, phone number etc.). If there were missing information, send a message to update the profile with the missing information.
If you think the information of the user is complete, feel free to accept the user. You can also opt to reject the user (it is advisable to send a message first to resolve the issue at hand).
Send a message to the user if there are missing key information in his profile.
Moderating Existing Users
As a super administrator, you can also opt to edit a user's profile, remove duplicate, or delete it entirely.
To moderate existing users, click [Community] at the left-hand sidebar.
Clicking [Community] brings you to the Community Leaderboard page.
To view the full profile of the user, click the name of the user or the [View full profile] box below the name.
Clicking the name of the user brings you to the User Profile page.
If you want to remove duplicate, or delete the profile, click the wrench icon at the right side of the page and select the desired action from the drop-down menu.
Please note that the remove duplication and delete profile actions are irreversible.
If you want to edit the user's profile, click the [Edit Profile] box at the right side of the page. Another way is to click the wrench icon and select Edit at the drop-down menu.
Clicking the [Edit Profile] box brings you to the User Profile page.
As a super administrator, you can edit the user's information or change user roles as you deem fit.
Please provide accurate information.
Moderating Organisations
Super administrators should take time to inspect submitted organisations for legitimacy and accuracy.
Click [Organisations] at the left-hand sidebar.
Clicking [Organisations] brings you to the Organisations page.
Then, click [Moderation] under [Organisations] at the left-hand sidebar.
Clicking [Moderation] brings you to the Organisations Moderation page.
Here, you can approve, reject, or send a message to its author. If there is any information that needs clarification, send a message to its author to resolve the issue.
When rejecting a submission, it is best to send a feedback to help the author improve his submission.
Only approved and active organisations can be added to Susurate Initiatives. If you search for an organisation name to add to the initiative and they do not appear, contact your Super administrator to approve the organisation or check for the Approval and Moderation settings as well as the Deadline settings.Moderating Stories
Stories submitted by users are due for moderation by super administrators.
To see the submitted stories, click [Stories] at the left-hand sidebar.
Clicking [Stories] brings you to the Stories page.
Then, click [Moderation] under [Stories] at the left-hand sidebar.
Here, you can choose to approve, reject, or send a message to its author.
When rejecting a submission, it is best to send a feedback to help the author improve his submission.
Moderating Validations/ Due Diligence
You can also moderate validation/ Due diligence submissions.
To do so, simply click [Due Diligence] at the left-hand sidebar between "Settings" and "Support"
Then, select from the current validations which validation you would like to moderate.
On the table, you would be able to see which validation has a submission awaiting to be reviewed.
Do so by clicking its name.
On the following page, you would be able to see each submission's date, its organisation, administrator, status, and if they were already reviewed, the checker.
Click on the "Review" box of the submission you would like to moderate.
You'll then be able to see the information in the validation.
While reviewing the submission, the moderator can either approve, reject or give feedback on a submitted Validation.
It is advised that feedback be sent to the user before rejecting as this will allow them the chance to rectify any errors or add on any information that might be missing without having to start from scratch.
However, if a Validation has either been approved or rejected then it will not be possible to send feedback to the user.
How does moderation affect different types of users?
- Non-administrator Users
- All submissions by regular users are for moderation by super administrators.
- Opportunity Administrators
- This type of administrator can post opportunities within their approved organisations without moderation. However, their submissions other than those opportunities are for moderation by super administrators.
- Super Administrators
- Super administrators are able to create organisations, opportunities, stories, and add users without the need of being moderated. These administrators are in charge of maintaining the quality of the contents posted and users added on the platform.
For more information:
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