If you need to remove a user from your organisation (including administrative and super-administrative users) we can do that for you.
Before you request to remove a user
Are you requesting to remove a user profile because it is incomplete? Rather fix the user's profile than create a whole new one. It will save time, effort and money so you can focus on the good work your organisation is doing. Read this article for further instructions: Managing Your Users and Community.
How to remove a user
If you definitely need to remove a user, here's what you need to do:
Send an email to firstname.lastname@example.org with the following information:
Subject line: Details to Remove a User from <your organisation/>
In the email:
The user’s full name
Link to profile
Name of the user who will replace this person (if you are removing an admin or super-admin)
Some questions you might have
Can content be deleted?
At this stage, we do not delete content that was created by users who are removed. This information remains a part of your organisation’s records (which may come in handy later).
What cases would you need to remove a user?
If someone leaves your organisation, or is no longer able to continue as an administrator
- If you've created a duplicate profile