Community: Whole Field Team Management

Your Volunteer Community

A leaderboard of your entire community, view, rank, sort, award and filter on tags/badges, hours, activities, administration ability

In a single view, you can:

• Check-up on your administrators’ activities to date
  
• Tag them with certain roles
  
• Tasks or events (defined by you and your organisation)
  
• Add new administrators and remove ones
  
• Perform bulk actions to save time
  
• View their RISE Score for immediate insight into their engagement with the platform and your programmes

Not only will you be able to see what your team is currently working on, but you’ll be able to complete reports on them to update their own social profiles. As an administrator, you are able to view, organise, manage and incentivise your entire community on the community leader-board. You can also assign responsibilities to community members to assist with the management of your organisation and opportunities. 

Functions within the Community Board

[View] – the community board a list-view of all members of your organisation. You will be able to see summaries of their individual profiles, namely: hours (both volunteer and administrative), average rating (if they are opportunity administrators), and the numbers of opportunities managed and attended.

[Rank and Sort] – You can assign star ratings to members for their volunteering or administration performance. The leader-board will automatically list members with highest ratings and hours contributed, so top volunteers will be featured first.

[Tags and Badges] – If you would like to grant a volunteer administrative rights, you can click the Ambassador badge to make that volunteer an ambassador. He/she will then be able to create, manage and report on volunteer opportunities.

The Community Board provides a quick overview of the volunteering and programme management performance of your entire network.

More about the RISE Score

The RISE Score is a unique numerical score generated by the platform for administrative users. It is based on an administrator’s:

• Reach – the number of organisations connected with and enlisted on platform
• Initiative – the number of opportunities/events/sessions created, marketed, managed and led
• Submissions – number and quality of reports completed and impact stories shared
• Evaluations – five-point ratings given to administrators by attendees/beneficiaries

What the RISE score reflects is how The Social Collective’s technology bridges personal efforts and organisational goals. Each of the technical processes that administrative users (ambassadors/trainers) use in order to complete the task of finding and managing opportunities/sessions/events provides an experiential learning opportunity for a number of hard and soft skills. These learning outcomes are measurable by the successful completion of each stage of opportunity and organisation management.

Learning Outcomes Indicated by the RISE Score:

• Professional Communication
• People Management
• Personal Leadership
• Resourcefulness and Networking
• Scheduling and Time Management

Using RISE to assist with Skills Development and Empowerment Scorecards

Due to the lack of documentation and tradition of non-payment, volunteer work has not historically played a significant role in corporate skills development programmes. The Social Collective endeavours to bridge this gap, in line with South Africa’s Skills Development Act and National Development Plan.
By administering a volunteer programme with volunteers as programme managers (administrators) themselves, The Social Collective provides a working experience that not only benefits communities with much-needed volunteer work, but readies volunteers for formal employment too.

With our incentive-based model of opportunity management and reporting, administrative users are paid weekly for successful programme management. This provides absorption of up-skilled users into the workforce as a stepping stone to further formal employment – an area in which community programmes (both public and private) usually struggle to achieve impact.

With up-skilling and payments, The Social Collective is killing two compliance birds with one stepping stone.

RISE for Employee Wellness and Training

A wide body of research confirms that employee volunteer programmes (EVPs) can boost organisational cohesion, employee wellness and even reduce training budgets. One landmark study on the topic refers to these as internal (employee motivation) and external (company reputations) effects. 

How? By working on projects outside of the employees are able to boost professional skills – such as project management – in a lower-risk environment; whilst volunteerism itself helps to build teams, breaks down communication barriers and grow loyalty.

The RISE Score thus captures the individual effectiveness of EVPs, allowing for better insights into how to manage and budget for volunteer programmes as part of employee training and wellness.