Forgot your password? Let's reset it!

Objectives:

• Learn how to reset your password
• Learn what to do when you encounter a problem associated with multiple accounts

How to Reset Your Password?

In case you forgot your password, you can always reset it using the steps below.

To start,

• Go to the login page
• Click the [I forgot my password] box

Then, 

1. Enter your email address
2. Hit Reset Password

Note: The email address should be the same one you used to create your account.

After submitting your email address, you will receive an email. 

Note: If you used a social media account to sign in, enter the same email address you have in your social media account.

Click the [Reset password] box to continue.

Note: Some platforms label recovery emails as spam. Check your spam inbox.

Multiple Accounts

If you have previously created an account and you found yourself logging in to a new (and blank) account, it's possible that you have unknowingly made multiple accounts. 

This usually happens when you register with an email address, then later on mistakenly registered using either a different email address or a social media account with a different email address.

If you encounter such a problem,

• Either email your platform administrator
• Or create a ticket here

If you're not sure what to indicate in the ticket, just follow this script:

Hi, I am [your name], I am trying to log in on [platform or company name]. However, I think I have an account already. Can you please search for me? My complete name is [FirstName LastName] and my email address is [your email address]. Thank you!