Reset Password

Modified on Thu, 25 Apr 2019 at 04:36 AM

Forgot your password? Let's reset it!


Objectives:

  • Learn how to reset your password
  • Learn what to do when you encounter a problem associated with multiple accounts

How to Reset Your Password?


In case you forgot your password, you can always reset it using the steps below.


To start,

  • Go to the login page
  • Click the [I forgot my password] box



Then, 

  1. Enter your email address
  2. Hit Reset Password

Note: The email address should be the same one you used to create your account.


After submitting your email address, you will receive an email. 

Note: If you used a social media account to sign in, enter the same email address you have in your social media account.

Click the [Reset password] box to continue.

Note: Some platforms label recovery emails as spam. Check your spam inbox.


Multiple Accounts


If you have previously created an account and you found yourself logging in to a new (and blank) account, it's possible that you have unknowingly made multiple accounts. 


This usually happens when you register with an email address, then later on mistakenly registered using either a different email address or a social media account with a different email address.


If you encounter such a problem,

If you're not sure what to indicate in the ticket, just follow this script:

Hi, I am [your name], I am trying to log in on [platform or company name]. However, I think I have an account already. Can you please search for me? My complete name is [FirstName LastName] and my email address is [your email address]. Thank you!

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